Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Because our products are digital content delivered instantly upon purchase, we generally do not offer refunds. Unlike a physical product, a digital file cannot be “returned.”
Our Policy Guidelines:
- Download Rule: Once a training plan has been downloaded from our “Success” page or via the email link, the sale is final and no refund will be issued.
- Accidental Purchases: If you purchased a plan by mistake and have NOT clicked the download link yet, we are happy to offer a full refund within 14 days of purchase.
- Duplicate Orders: If you accidentally purchased the same plan twice, contact us immediately for a full refund of the second charge.
- Technical Issues: If you are having trouble opening your PDF or accessing your files, please email us at info@esenbay.com. We will ensure you receive your files in a format that works for you.